Refund policy

Due to health and safety reasons, we cannot restock or resell returned items.

• Intimate products (sex toys and adult items) and lingerie cannot be returned or exchanged for change of mind.
• Returns are only accepted for faulty, damaged, or incorrectly supplied items.

2. Returns of Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, we will gladly assist you:

• Contact jannike@luxlush.net within 14 days of delivery with:
• Order number
• Photos or videos of the issue
• Return shipping is the responsibility of the customer unless the error is on our part.
• If the same item is unavailable, we will issue store credit 
• Postage fees already paid will not be refunded.

Before Returning an Item

Most issues are battery-related, not product faults. Please check the following before requesting a return:

• Batteries are inserted correctly
• Batteries are fully charged (use fresh, heavy-duty batteries if possible)
• Rechargeable batteries are fully charged
• Plastic battery casing has not been removed
• Battery compartment is securely closed
• Hold the controls for 3–5 seconds to turn the toy on

If the item still does not work after these checks, please contact us for further assistance on jannike@luxlush.net

Note: If a returned item is found to be in working order, a postage fee will apply for its return to you.

3. Change of Mind / Incorrect Purchases

• Please choose carefully before purchasing due to the intimate nature of adult products.
• We cannot accept returns or exchanges for change of mind or incorrect purchases.